As an Intern at GE HealthCare, every moment partnering with customers is an opportunity to impact the lives of patients. You’ll be the face of our life-changing products, you’ll drive customer satisfaction through excellent service and you’ll help healthcare professionals deliver world-class care to patients using innovative medical technologies.
In this role, the Summer Biomedical Technician Intern will participate in activities such as observing service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on basic biomedical equipment and drive customer satisfaction through Service Excellence.
RESPONSIBILITIES
Supervised responsibilities may include:
• Observe basic customer biomedical equipment issues, appropriate repairs, planned maintenance (PM), safety, and environmental inspections.
• Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided.
• Job shadow members of local team that provide efficient service delivery to all accounts within assigned area. Eventually may assist more experienced technicians on progressive repairs and resolution with the proper training.
• Observe communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction.
• Observe documentation of repair actions and submission of reports/summaries according to schedule.
• May maintain approved parts inventory. Manage vendor’s service delivery processes in compliance with GEHC policies, as instructed.
• Meet Health and Human Services, as well as Environment Health and Safety requirements.
• Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
REQUIRED QUALIFICATIONS
• High School Diploma/GED
• Ability to work a minimum of 10 weeks full time over the summer.
• Must have reliable transportation and a valid driver’s license.
• Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• You may not relocate more than 30 miles from your current location without approval from your manager.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
DESIRED QUALIFICATIONS
• Currently enrolled in an AS, BS degree, or certificate program.
• Ability to develop and maintain good customer relations.
• Previous course work or experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Change agent and process oriented.
• Local candidates strongly preferred.
For U.S. based positions only, the pay range for this position is $15-20 an hour. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
